PRODUCT QUESTIONS

Are your products gluten-free?

Yes, all of our products are gluten-free.

Are your products non-GMO?

Yes, all of our products are non-GMO.

Are your products tested on animals?

Never! Our products are created in small-batches and each batch is personally tested by our team.

Why have you removed the aloe vera from your Soothing Salve?

Great question! We are constantly working to create the best possible products for our customers. By removing the aloe vera gel from our production process we are now able to create a creamier Soothing Salve with improved skin coverage upon application.

Is it normal for the Soothing Salve to feel "grainy" once in a while?

Yes, it is possible for any butter-based product to experience a few "grains" or "tiny lumps" once in a while. We use only unrefined butters which can be susceptible to a change in temperature thus causing the "tiny lumps". Even though you may experience this on occasion, the product is perfectly fine. As a side note, refined butters are chemically processed and sometimes the residual chemicals can still be present in the end product. This is the main reason why M&C Naturals uses only unrefined butters and pure ingredients.

How should I care for my products?

Our products are hand-crafted without synthetic preservatives. Please follow the directions listed on our product labels, as well as the product pages listed on this website.

Here are a few additional tips to extend the life of your purchase.

1. Avoid getting water inside our bath salt and body scrub containers. Bacteria loves water and a wet environment. Use a clean, dry scoop to prevent bacteria from finding its way into your product.

2. Tighten all lids after use.

3. Avoid product exposure to light and heat, and keep the products in their original amber containers to protect the ingredients.

ORDER QUESTIONS

Can I use more than one discount code on my order?

Sorry, discount codes are limited to one per order.

Why do I see a shipping rate when I have more than $50.00 worth of products in my shopping cart?

It sounds like you used a discount code that reduced the dollar value of the products in your cart below $50.00. In order to receive free shipping, the final dollar value of your products after any discount codes are applied needs to be $50.00 or higher.

When will you ship my order?

We don’t keep a large inventory of our products on-hand as we want your products to be as fresh as possible. Please visit our Shipping Policy page for more information on how long it takes for us to process and ship your order.

Do you ship Internationally?

Sorry! We do not ship outside of the United States at this time.

I’m not happy with the products I ordered from you. What can I do?

What matters to us most is your satisfaction. We want you to enjoy your products as much as we enjoyed creating them. But if you are not happy with your purchase, please contact us immediately via email at hello@mc-naturals.com.

OTHER QUESTIONS

Can I purchase your product in any stores?

Very soon! Please visit our Retail Locations page to find a store near you. If you would like to see our product at your favorite store, please tell us about it and also let that particular store how much you love our products!

I have a question, but I don’t see it listed on this page.

No problem! Email us at hello@mc-naturals.com and we will be happy to help you.